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Contact us

We're available to answer your questions and provide you with the information that you need. Check your membership status, check a claim or ask us a question.

If you are a Keystone VIP Choice (HMO SNP) member:

Contact us by phone or by mail:

  • Phone
    Call 1-800-450-1166 (TTY/TDD 711), 8 a.m. to 8 p.m., 7 days a week.
  • Email
    You can contact us by using our secure contact form.
  • Mail
    Keystone VIP Choice (HMO SNP)
    Member Services
    200 Stevens Drive
    Philadelphia, PA 19113-9802

If you are not a Keystone VIP Choice (HMO SNP) member:

  • A Keystone VIP Choice Member Services representative will answer your questions. Call us toll-free at 1-855-241-3648 (TDD/TTY: 711), October 1- February 14, 8 a.m. to 8 p.m., 7 days a week February 15- September 30, 8 a.m. to 8 p.m, Monday through Friday.

Resursos en Español
Para informacion en Español, por favor llame al department de atencion al cliente de Keystone VIP Choice (HMO SNP).

If English is not your first language, view our multi-language interpreter services.

If you are a broker:

Call us toll free at 1-855-241-3647.

If you are a provider:

Contact us by phone or email:

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